The turn around time on all order begins upon full Order Confirmation (invoice balance is paid in full, all artwork has been submitted, virtual mock-ups and estimate have been approved.) Contract print orders require all artwork to be provided and garments to be in-house in order for the turn around time to begin. Most Commercial screen print orders are available with 7 business days of Order Confirmation. Contract screen print order and Embroidery orders are available within 10-14 business days of Order Confirmation. Most mock-ups are provided within 24 hours of receipt of print-ready artwork. Additional services (including artwork rendering, garment finishing, private labeling, specialty printing, poly-bagging, shipping, etc.) may require additional production time. While we strive for complete accuracy and transparency, the custom nature of our work and product availability may hinder project turn around time. Luckyprints can not guarantee product availability, production timing, or shipping times.
If specific due dates are required, you must let us know as soon as possible and prior to order confirmation so appropriate accommodations can be made for production as additional shipping or RUSH production fees may apply. Failure to inform Luckyprints of specific due dates prior to order confirmation may result in additional production costs and/or inability to meet anticipated deadlines. Simply put, we’re happy to hustle to meet your goals, just give us a heads up and we’ll turn the heat up!
Luckyprints’ Screen Printing is a very setup-intensive process that combines tradition screen processing methods with modern technologies and a few new techniques developed in-house to provide the very best print for each individual project. For this reason, we have order minimums that need to be met for us to take a project on successfully. Below are those minimums:
All provided artwork must be either in Vector Format or Raster Images set to 300 DPI and at least as large as the intended print scale. All Text must be outlined or corresponding fonts are to be provided. Luckyprints is not responsible for poor quality images if provided artwork does not meet these guidelines. While we try to catch any mistakes in artwork preparation and mock-up approval, Luckyprints is not responsible for issues, errors, or mis-spelling in customer-provided artwork. We ask that you thoroughly examine the artwork prior to sending it over and again upon the mock-up approval.
All artwork requires approval via virtual mock-up prior to beginning production. At this point, we ask that you inspect every element of the images (colors, scale, location, spelling, etc.) for correctness as this image is what will be use to generate the final print in production. Any changes or adjustments to artwork during the approval process may result in extended turn-around time. Adjustments to artwork and mock-up are unlimited to ensure that you get exactly what you need for your project.
Maximum Standard Imprint Sizing is 13” wide by 15” tall. Note that any changes to image scale within a print run constitutes an entirely new press setup and is subject to adjusted pricing accordingly. Not all garments have the ability to contain a print scale to our Maximum Standard Imprint Sizing. Women’s, Youth, and many Fleece items have a more restricted, unobstructed print area required artwork be scaled to fit. This will result in a singularly sized image to be printed across an entire run unless otherwise requested. Prints larger than the Maximum Standard Imprint Sizing are subject to availability and additional costs.
Print locations outside of standard print areas must be approved by Luckyprints production and artwork staff. Printing over hems, seams, pockets, zippers, etc. WILL result in minor inconsistencies within a run. We are very comfortable with non-standard print locations and will inform you of any potential issues as well as suggest solutions or further options to ensure your product hits the goals its intended to meet.
Give us a shout if your project uses an over-sized or non-standard location print. We embrace and encourage uniqueness and enjoy the challenge of exploring new printing techniques and styles.
Any order canceled AFTER payment has been made is subject to a 20% reset and restocking fee. Orders may not be eligible for refund after production has started and garments have been printed or altered from their original state. All garments are ordered per-run and Luckyprints has to cover the costs of restocking these items with the manufacturer as well as shipping them back to the warehouse. If any order has potential to under-go cancellation, please contact us as soon as possible so necessary efforts can be made to avoid additional cancellation costs.
We understand that not every project has time to wait till next week for the printing to be completed; that’s why we offer RUSH production services. All RUSH production is subject to an additional charge of 10% of invoice total per-day in advance of the standard turn-around time. The customer will be responsible for any additional shipping and/or freight charges associated with getting necessary materials to our facility as well as expedited shipping to the customer’s delivery location. For local orders, we offer 24 hours production and use of a Same-Day local courier service for those last-minute deadlines. While we aim to be as accurate as possible to ensure your project goes as planned, Luckyprints CAN NOT guarantee production, shipping, or delivery times on any order. We will make every effort to inform the customer promptly in the event that any situation arise that may hinder our ability to meet a specific deadline.
We’re all about family here at Luckyprints, and for that reason, we are subject to closure on the following Holidays:
Luckyprints reserves the right to undergo scheduled and un-scheduled closures throughout the year (sometimes we’re out of town for conventions or events in-town or we just need a day off!)
Luckyprints reserves a 5% or 6 pieces (whichever is greater) spoilage rate on all runs. Spoilage under 6 pieces or 5% WILL NOT be subject to reprint but WILL be removed from the final invoice total and refunded accordingly. If exact counts are required, we encourage ordering additional garments to ensure your minimums are met. Please inquire with any questions regarding spoilage and garment replacement.
Many uncontrollable factors contribute to market pricing on garments and production materials. For this reason, Luckyprints reserves the right to change or modify pricing without notice. We will do our best to inform you of any recent changes prior to confirming an order estimate.
Luckyprints is not responsible for defects in garment from the manufacturer including color inconsistencies, sizing inconsistencies, mis-stitching, holes, etc. Our quality assurance efforts aim to catch any defect or irregularity before production completion but we can not guarantee perfection in the manufacturing of garments. We make strong efforts to use only high-quality garments from manufacturers with strong reputations for quality and consistent manufacturing processes. Garments undergoing discharge printing methods or those with significant synthetic fiber contents may yield variations in the final printing as these factors may alter the ink and image colors after production has completed. If you have ANY concerns of inconsistencies resulting from special garments or imprint methods, please contact us for further information. We’re happy to explore any option to ensure you get the end results you’re looking for.
At Luckyprints we do our absolute best to make sure not only your prints and apparel exceed expectations but our customer service and personal touch yield a positive, welcoming experience to make you feel at ease and ensuring clear lines of communication now and moving forward. We ask that you respond within 72 hours of receiving garments with any questions or concerns stemming from print quality or order accuracy. Luckyprints will not be responsible for any loss of revenue or customers stemming from defective prints or garments. We do our best to ensure accuracy with every run, but we ask that you thoroughly inspect each item for accuracy and inform us as soon as possible of any concerns or issues. We will do everything within reason to ensure your project meets that goals you’ve set. We understand that our job is to ensure your prints and apparel meet the goals you’ve set for the project. Feel free to contact us with any questions, inquiries, or concerns at any point before, during, or after a production run.
CONTACT INFORMATION Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.